FAQs & Policies

Refund Policy

There are NO refunds — no cash refunds and no voucher refunds. We will only allow you to reschedule or cancel rides. If you cancel your ride, there is a $10.00 per person booking fee on all cancellations within 24 hours of the scheduled departure time. There are NO refunds for cancellations.

This time has been reserved specifically for you, which prevents someone else from riding at this time. We are a small family business and cannot absorb the loss of revenue for refunds when riders change their minds.

Once you fill out our reservation form and book with us, you are accepting the terms of the ride — such as the guide, the horses, the equipment, the location of the ride, and everything else about the tour — and there are no refunds. You may reschedule.

Cancellation & Reschedule Policy for Trail Rides

You may reschedule your activity as many times as you like. You will be charged $10.00 per person each time you reschedule up to 24 hours prior to your tour. If you reschedule during the 24 hours prior to your ride, there is a $20 fee to reschedule.

You must reschedule prior to 24 hours of your tour for trail rides, or you will also pay the cancellation fee. If you reschedule and upgrade your ride — such as a sunset, weekend, or holiday ride — you will be charged the fees for the upgraded tour. Rescheduled dates and times depend upon our availability.

Rescheduling fees also apply if you need to reschedule because you are running late. No refunds will be given for late arrivals. It is your responsibility to ensure you have proper directions to our location — allow yourself ample time to reach us.

Rain Check

But what if it rains, snows, or hails? Because we cannot predict Mother Nature, we honor the "rain check." This allows you to reschedule your ride for another time that is most convenient for you — at no fee when the weather is deemed unsafe by us.

All of our scheduled rides can go out regardless of the climate, unless it is very bad out and the guides determine conditions are unsafe. Otherwise, a rescheduling fee applies.

No-Show Policy

If you do not show up for your ride and you have not rescheduled or canceled, you will be charged a $10 per person cancellation fee. This includes missing your ride due to being late, when we were unable to hold the ride for you.

No Drugs or Alcohol

HORSEBACK RIDING IS A SOBER-ONLY ACTIVITY! No drugs or alcohol are permitted. Any guests suspected of being intoxicated will be refused service with no refund.

Height, Weight & Age Restrictions

Our weight limit is 260 lb. If you weigh more than 260 lb, please contact us — we may be able to accommodate you with a larger horse. We currently do not have a height restriction.

Children must be 6 years or older to go on a trail ride. Riders 18 years old and younger must wear a helmet, which we provide. For safety we cap our riders' ages at 75 years old. If someone older than 75 would like to ride, please contact us for other options such as riding lessons.

One person per horse — no doubling. Children cannot ride on a horse with a parent, and children under 6 cannot be strapped to a parent. For younger children, we offer pony rides and riding lessons, scheduled in advance upon availability.

Expiring & Expired Vouchers

If you have a voucher that is expiring and you want to use it after it expires, you must book with us prior to the expiration date on your voucher. If you book prior to the voucher expiring, you will be charged only $5.00 per person to use it after it expires. If you want to use your voucher after the expiration date and you did not schedule a ride with us prior to it expiring, you will be charged $20 per person to use your voucher.

Voucher users have until their voucher expires to use it. If you book with a voucher, you are obligated to keep that reservation. If you have a reservation with us but request a refund of your voucher, we will charge your card for the full value of the voucher, as we have a no-refund policy once you have made a reservation with our company. If you book with a voucher ticket on our site but do not have a voucher to cover the cost, you will be charged the standard price.

Payment

We accept all 4 major credit cards. Payment is due in full at the time of booking.

Gratuities (Tips)

Our wranglers work only for tips. They are dedicated to you having a safe and enjoyable experience, and they appreciate your thanks — it is part of their compensation. Gratuities are not included in the base price of trail ride pricing.

Practices

Horseback riding is classified as a "rugged adventure recreational sport activity." We reserve the right to refuse service to anyone, for any reason deemed appropriate by Silver State Tour, for the safety of our guests, staff, or property.

We further reserve the right to alter, modify, or cancel a ride due to bad weather, unsafe conditions, or requests made by governmental, park, or state agencies. The location of the tour may change, and you will be notified of such changes. All prices and availability of rides are subject to change without notice.

Once you have filled out our reservation form for your booking, you have agreed to the location, atmosphere, the horse, the guides, the equipment, and everything about the tour — and there are absolutely no refunds. You may reschedule.