FAQ

SAMSUNG

WHERE ARE YOU LOCATED

Located Near Boulder city at Eldorado Canyon

HOW DO I SCHEDULE A RIDE?

Simple, please fill out our form found on the book us link.

WHAT IF I HAVE A VOUCHER?

Same deal as above, just fill out our booking form on book us link.

WHAT KIND OF CLOTHES  DO I NEED TO WEAR?

Please wear long pants and comfortable loose fitting clothes, closed toe shoes,
a hat, and in the winter please wear layered clothing.

WHAT DO I NEED TO BRING FOR THE TOUR?
Please Bring your own water. It is not our responsibility to provide water, we are just providing a trail riding tour. If you have a voucher, you need to bring it with you. Bring a tip for the guides, they work very hard :)

Summer: Please bring sunscreen, a hat, sunglasses and water! Winter: jacket, gloves, warm clothes and water

Height/Weight Restrictions:
Our weight limit is 270lbs. We currently do not have a height restriction. Children must be 8 years or older to go on trail ride. If you have a younger child we do have pony rides. One person per horse, no doubling on horse, children can not ride on horse with parent. Children 18 years and younger must wear a helmet provided by us. If a child is determined unable to ride on their own horse, a $10 fee will be applied so we can have a guide lead the child for safety.We try to accomodate people of all sizes but there are limits. Larger people(250lbs.+)
please give us a call at the time of making your reservations and we
will make every possible effort to accomodate  and will make sure we have a horse to suit your needs. There is a $10 fee for anyone over 200lbs, this offsets the feed and shoes for our larger horses to accommodate such riders.

HOW IS THE WEATHER?

Winter months:(Dec, Jan, Feb.)It can be cold in the mornings and evenings. Please wear
layered clothing and a hat. Spring and Fall months:(Mar, April, May, Sept, Oct, Nov.)
Beautiful but can be cool in the mornings and the evenings and the days
can be warm. Summer months:(June, July, August)Warm but comfortable. Sun screen
and a hat are a must! Please no shorts or open toe shoes. We are open year round!

CANCELLATION POLICY:

We have a 24 hour cancellation policy, however, a $25.00 cancellation fee per person will be charged on all cancelled rides.* (We will gladly reschedule any ride)  Any no-shows or cancellations received after the 24 hour period will be charged full price. NO EXCEPTIONS!
*   For all rides that are not cancelled within the 24 hour period a $10.00 cancellation fee per person will be charged.

Refund Policy:

There are NO refunds (voucher or money). This time has been reserved specifically for you which prevents someone else from riding at this time. We are a small family business and can not absorb the loss of revenue for refunds when riders change their minds. We try to make everyone happy, but it is impossible to please everyone. Once you are on the horse you are accepting the terms to the ride such as the guide, the horses, equipment, the location of ride, etc, there are No refunds.

Payment:
We accept all 4 major credit cards. Payment is due in full at the time of booking. We do offer a 10% discount to those who wish to pay cash but a valid credit card is needed to secure the reservation.

Gratuities ( TIPS):

Our Wranglers are dedicated to you having a safe and enjoyable experience, and they appreciate your thanks, it is part of their compensation.  Gratuities are not included in the base price of Trail Ride Pricing. Parties of 6 or more will have an 18% gratuities charge added.

Practices:

Horseback riding is classified as a “RUGGED ADVENTURE RECREATIONAL SPORT ACTIVITY.” We reserve the right to refuse service to anyone for any reason deemed appropriate by Vegas Horse Tours. for the safety of our guests, staff, or property. We further reserve the right to alter, modify, or cancel a ride due to bad weather, unsafe conditions, or requests made by governmental, park, or state agencies.  The location of the tour may change and you will be notified of such changes. All prices and availability of rides are subject to change without notice by Vegas Horse Tours. No Refunds! Once you have sat in the saddle you have agreed to the location, atmosphere, the horse, the guides, the equipment, and everything about the tour and there are absolutely no refunds.

If you have a booking question please contact us  Phone: 702-850-1881 – TEXT IS BEST

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